SECTION 1. QUIZ ROOM

SECTION 2. OBJECT

1. 2.4 The General Conditions are accessible on the Site and in all Quizz Room establishments; subject to any special conditions applicable to a specific type of Services, specified separately and prior to the conclusion of any Contract, the GCS apply to the exclusion of all other conditions.
2. 2.3. The purpose of these General Terms and Conditions of Sale (the “General Conditions” or “CGV”) is to define the rights and obligations of the Buyer and Quizz Room under the Contracts:
   
   a. These General Terms and Conditions may be amended at any time by Quizz Room;
   b. they are applicable as soon as they are put online but any changes will not apply to transactions already in progress when these changes are put online;
   c. the last revision of the GTC was carried out on 25 October 2024.
   

SECTION 3. PRE-CONTRACTUAL INFORMATION

1. 3.5 Prior to the immediate purchase or the placing of the order and the conclusion of the contract, these general conditions of sale are communicated to the Buyer.
2. 3.6 The Buyer acknowledges having been provided, prior to placing his order and concluding the contract, in a legible and understandable manner, of the General Conditions and all the information listed in article L. 221-5 of the Consumer Code.
3. 3.7 The following are thus transmitted to him in a clear and understandable manner:
   - the essential characteristics of the services and products (if they are offered for sale in this center)
   - the prices of services, products, (if they are offered for sale in this center) and ancillary costs or, where applicable, their method of calculation;
   - in the absence of immediate execution of the contract, the date or the period by which the seller undertakes to deliver the product or perform the service, regardless of its price;
   - information relating to the identity of the seller, i.e. his name or his corporate name, the geographical address of his establishment and, if different, that of the head office, his telephone number and his email address as well as information relating to his activities;
   - information relating to legal and contractual guarantees and their implementation procedures;
   - the functionalities of the digital content and, where appropriate, its interoperability;
   - the possibility of using conventional mediation in the event of a dispute;
   - the terms of payment, delivery and execution of the contract, as well as the methods provided by QUIZZ ROOM for the treatment of complaints;
   - in the event of a sale, the existence and the procedures for exercising the legal guarantee of conformity provided for in articles L. 217-1 and following of the Consumer Code, of the guarantee against hidden defects provided for in articles 1641 and following of the Civil Code, as well as, where applicable, of the commercial guarantee and after-sales service respectively referred to in articles L. 217-15 and L. 217-17 of the Consumer Code, as well as, where applicable, of the commercial guarantee and after-sales service respectively referred to in articles L. 217-15 and L. 217-17 of the Consumer Code;
   - the duration of the contract, when it is concluded for a fixed term, or the conditions for its termination in the case of a contract of indefinite duration;
   - where applicable, any relevant interoperability of digital content with certain hardware or software of which Quizz Room is or should reasonably be aware.
4. 3.8 The Buyer declares to have read these general conditions of sale and to have accepted them before his immediate purchase or the placing of his order: they are enforceable against him in accordance with the terms of article 1119 of the Civil Code.

SECTION 4. PUBLICATION OF REVIEWS

1. 4.9 For a period that may not exceed twenty-four (24) months, Quizz Room may broadcast on its site extracts of opinions posted by consumers without compensation and collected through one or more third parties who do not verify them. These opinions cannot be contractual in nature.

SECTION 5. PRODUCTS AND SERVICES OFFERED BY QUIZZ ROOM

1. 5.10 During the hours available for reservation and according to the number of Participants indicated by the Buyer, Quizz Room offers for sale Services for the reservation and provision of one or more Rooms including the option of using a question and answer game whose characteristics are as follows:
   - audiovisual communication of questions to the attention of the Participants;
   - provision of a pager allowing Participants to answer questions individually or collectively;
   - automatic counting of the points of each of the Participants;
   - multiple game mechanics belonging to Quizz Room and that can be modified over time.
   
   5.11 The use of the Recreation Room equipment is subject to the presence of at least three (3) Participants, without these being able to exceed eighteen (18).
   
   5.12 In addition to booking and providing Rooms, Quizz Room can provide a personalization service of ten (10) questions called “Personalized Questions”:
   
   a. ordering the Personalized Questions service offers the Buyer the possibility to fill in, in an online space on the Site dedicated to this purpose, all the questions that he wishes to submit to the Participants in execution of his Order;
   b. the Buyer must fill in the dedicated space mentioned in the preceding paragraph, these questions no later than the day before the availability of the Reserved Room (s);
   c. During the provision of services ordered from it, Quizz Room reproduces and distributes, without any content verification for which the Buyer is solely responsible, the content of the questions as provided to it by the Buyer or the Participants;
   D. Quizz Room declines any responsibility relating to the terms of the Personalized Questions broadcast in the Room and it is the sole responsibility of the Buyer to ensure that they are lawful.
   
   5.13 At the express request of the Buyer and prior to the conclusion of any Contract, the Buyer may contact Quizz Room to order the provision of additional personalized services, which will be the subject of a quote issued by Quizz Room.
   
   5.14 For the purpose of performing the Services, the score obtained by each Participant at the end of their participation in the Quizz Room will be kept by Quizz Room.
   
   5.15 Additionally, Quizz Room offers for sale, within the limits of available stocks, various products whose nature and characteristics are set out on the Site. The products are described and presented as accurately as possible. However, if errors or omissions may have occurred in this presentation, the seller could not be held responsible. Product photographs are not contractual.

SECTION 6. PRICES OF PRODUCTS AND SERVICES

ARTICLE 7, ORDERS FOR PRODUCTS AND SERVICES

1. 7.22 The Order is made online, from the catalog of Products and Services published on the Site and by means of an online ordering process made available to the Buyer via the Site, within the limits of current availability.
2. 7.23 With regard to the Services, after clicking on the “Book” tab, the Buyer selects the desired reservation date and time, the number of Participants, the duration of the reservation and, where applicable, the type of quiz he intends to have, the reason for his arrival as well as the reservation of a post-quiz rest area as well as the reservation of a post-quiz rest area in addition to other additional services and Products from a list offered to him; once his choices have been made, the Buyer clicks on the “Add to Cart” tab.
3. 7.24 With regard to the Products, the Buyer selects one or more of them and their possible options, which he places in a virtual basket, within the limits of available stocks.
4. 7.25 The Buyer identifies himself with Quizz Room by indicating his first name, last name, e-mail, telephone number and address. QUIZZ ROOM informs the Buyer that he has the right to subscribe to a list of objections to telephone canvassing, accessible via the following link: https://www.bloctel.gouv.fr/
   
   7.26 After having indicated or not the beneficiary of a possible discount code, selected his method of payment, consulted the summary of his Order as well as the CGV and the confidentiality policy that he accepts by clicking on the place indicated, the Buyer validates his Order;
5. a. any validation of the Order by the Buyer implies acceptance of the price and characteristics of the Products and Services selected so that any dispute on these points will only occur within the framework of the possible implementation of the guarantees set out below;
   b. any validation of the Order by the Buyer implies irrevocable acceptance of these General Conditions by the Buyer;
6. 7.27 The Buyer pays for his Order and, within four (4) hours from payment, receives an email from Quizz Room confirming or denying his Order; the confirmation is an exceptional case.
7. 7.28 The sale is considered final after:
   
   a. Sending to the Buyer, by email from Quizz Room, a confirmation of the Order;
   b. receipt of the full price or, where applicable, of a deposit by Quizz Room, which retains the right to suspend or refuse the Buyer's Order in the event that the debit was not possible
   
   7.29 For any question relating to the follow-up of his Order, the Buyer must contact the Seller directly.

SECTION 8. TERMS OF PAYMENT FOR SERVICES ORDERED

SECTION 9. PROOF OF TRANSACTIONS

1. 9.33 The online provision by the Buyer of his bank card number and the final validation of the order will constitute proof of the Buyer's agreement to:
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   a. the payability of the amounts due under his Order;
   b. all the operations he has carried out on the Site.
   
   9.34 However, in the event of fraudulent use of his bank card, the Buyer is invited, as soon as this use is noticed, to contact Quizz Room Customer Service.
2. 9.35 In addition, the computerized records, kept in the computer systems of Quizz Room and its partners under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties.
3. 9.36 The archiving of purchase orders is carried out on a reliable and durable medium that can be produced as proof.

SECTION 10. ACCESS TO THE ROOMS

1. 10.37 Access to the Rooms reserved by the Buyer is subject to the prior payment of the full price of the Services and Products.
2. 10.38 Access to the Rooms is prohibited to Participants under the age of fifteen (15), unaccompanied by at least one adult who is himself a Participant or not.
3. 10.39 The delay of one or more Participants has no effect on the schedule and duration of the provision of the Reserved Rooms: they cannot be postponed or extended beyond the limits provided for in the Order and the Room must therefore be vacated at the time initially set; after a delay of fifteen minutes, the capacity of the room's equipment and the duration of the game will necessarily be reduced.
4. 10.40 The equipment and furniture located in the Quizz Room establishments are made available to the Participants and the Buyer, subject to fair and delicate use, without the slightest degradation or damage being inflicted on them.
5. 10.41 The introduction of a drink, whether alcoholic or not, into the Hall is prohibited.
6. 10.42 Quizz Room reserves the right to refuse access to the Rooms in the event that at least one Participant is intoxicated or under the influence of illicit substances or has a threatening, aggressive or violent behavior.

SECTION 11. RESERVATION CHANGES

SECTION 12. UNAVAILABILITY OF THE PRODUCTS ORDERED

1. 12.48 The delivery of the Products means the transfer to the Buyer of the physical possession or control of the goods. It is only initiated after confirmation of payment by Quizz Room's banking organization.
2. 12.49 Intangible Products, such as e-gift cards, are delivered intangible to the Buyer as soon as Quizz Room confirms the corresponding order by Quizz Room, by means of electronic correspondence sent to the email address provided by the Buyer or made available to him in his personal space on the Site in the event of the creation, at the initiative of the Buyer, of such a space.
3. 12.50 Except in the case of unavailability set out below, the other Products sold by Quizz Room are collected directly by the Buyer at the Quizz Room premises at the address shown in paragraph 1. above, on the day on which the provision of one or more Rooms ordered by the Buyer is made available.
4. 12.51 In the event of the unavailability of one or more Products ordered by a Buyer on the day of the execution of the service of providing one or more Rooms, the said products are sent to the Buyer by post within a period that may not exceed 20 days and at the expense of Quizz Room and at the expense of Quizz Room if the Buyer's address is located in the same territory as the local Quizz Room. If the Products are not shipped within the above period, the Buyer may freely notify Quiz Room, by registered letter with acknowledgement of receipt, of the cancellation of the contract and it will be considered resolved upon receipt by the seller of the letter or writing informing him of this resolution, unless the professional has acted in the meantime. When the contract is cancelled, Quizz Room is required to reimburse the Buyer for all amounts paid, at the latest within 14 days following the date on which the notification of contract resolution was received by Quizz Room.
5. 12.52 The products are delivered to the address indicated by the Buyer and it is his responsibility to ensure their accuracy. Any package returned to Quizz Room due to an incorrect or incomplete delivery address will be returned at the expense of the Buyer. The Buyer may, at his request, obtain the sending of an invoice to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.
6. 12.53 If the Buyer is absent on the day of delivery, the delivery person will leave a notice in the letterbox, which will allow the package to be collected at the place and during the period indicated.
7. 12.54 If at the time of delivery, the original packaging is damaged, torn or opened, the Buyer must then check the condition of the items. If they have been damaged, the Buyer must absolutely refuse the package and note a reservation on the delivery note (package refused because opened or damaged).
   
   12.55 The Buyer must indicate on the delivery note and in the form of handwritten reservations accompanied by his signature any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products...).
   
   12.56 This verification is considered to have been carried out once the Buyer, or a person authorized by him, has signed the delivery note.
   
   12.57 The Buyer must confirm his reservations by registered mail to the carrier at the latest within two (2) working days following receipt of the item (s) and send a copy of this letter by fax or simple letter to the seller at the address indicated in the legal notice of the site.
   

SECTION 13. RISK TRANSFER

1. 13.59 The transfer of ownership and the associated risks of loss and deterioration occurs as soon as the sale is final. The Products travel at the risk and peril of the Buyer.

SECTION 14. GUARANTEES

1. 15.72 With regard to tangible property, QUIZZ ROOM guarantees their compliance with the contract, allowing the Buyer to make a request under the legal guarantee of conformity (provided for in current article L.217-4 of the Consumer Code) or the guarantee against defects in the item sold within the meaning of the provisions of article 1641 of the Civil Code.

1. Appendix to article D.211-2 of the Consumer Code:
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   “The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its occurrence.
   When the contract for the sale of the good provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal guarantee is applicable to this digital content or digital service throughout the planned supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date of its appearance.
   The legal guarantee of conformity implies an obligation for the professional, where applicable, to provide all the updates necessary to maintain the conformity of the property.
   The legal guarantee of conformity gives the consumer the right to repair or replace the goods within thirty days of their request, at no cost and without major inconvenience for them.
   If the goods are repaired under the legal guarantee of conformity, the consumer benefits from an extension of the initial warranty of six months.
   If the consumer requests the repair of the goods, but the seller imposes the replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.
   The consumer can obtain a reduction in the purchase price by keeping the goods or terminate the contract by being reimbursed in full against return of the goods, if:
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   1° The professional refuses to repair or replace the property;
   2° The repair or replacement of the goods takes place after a period of thirty days;
   3° The repair or replacement of the goods causes a major inconvenience for the consumer, in particular when the consumer definitively bears the costs of taking back or removing the non-conforming goods, or if they bear the costs of installing the repaired goods or replacing them;
   4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into compliance.
   The consumer is also entitled to a reduction in the price of the good or to the termination of the contract when the lack of conformity is so serious that it justifies the immediate reduction in the price or the termination of the contract. The consumer is then not required to request the repair or replacement of the goods in advance.
   The consumer is not entitled to have the sale resolved if the lack of conformity is minor.
   Any period of immobilization of the property in order to be repaired or replaced suspends the warranty which remained to run until the delivery of the refurbished property.
   The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.
   “A seller who obstructs the implementation of the legal guarantee of conformity in bad faith incurs a civil fine of a maximum amount of 300,000 euros, which can be increased up to 10% of the average annual turnover (article L. 241-5 of the Consumer Code).
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   The consumer also benefits from the legal guarantee against hidden defects pursuant to articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee gives the right to a price reduction if the property is retained or to a full refund against return of the property.”

SECTION 15. RIGHT OF WITHDRAWAL

1. 15.62 The Products must however be returned in their original packaging, in perfect condition within fifteen (15) days following the notification to the seller of the buyer's decision to withdraw.
   
   15.63 Returns must be made in their original and complete condition (packaging, accessories, instructions, etc.) allowing them to be marketed in new condition, accompanied by the purchase invoice.
   
   15.64 Damaged, soiled or incomplete products are not taken back.
   
   15.65 The right of withdrawal can be exercised online, using the withdrawal form available on the website published by Quizz Room and attached below. In this case, an acknowledgement of receipt on a durable medium will be immediately communicated to the Buyer. Any other method of declaring withdrawal is accepted. It must be unambiguous and express the will to withdraw.
   
   15.66 In case of exercise of the right of withdrawal within the above period, the price of the product (s) purchased is reimbursed and the delivery costs are reimbursed.
   
   15.67 The return costs are the responsibility of the Buyer.
   
   15.68 The exchange (subject to availability) or the refund will be made within a period of fourteen (14) days from the receipt, by the seller, of the products returned by the buyer under the conditions provided for above.
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   15.69 As an exception and in accordance with the provisions of article L221-28-12° of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the provision of leisure activities that must be provided on a specific date or period and, for the services of reservation and provision of Rooms, the Buyer therefore does not benefit from a right of withdrawal.
   

SECTION 16. OFFERS AND GIFTS

1. 16.70 After the provision of a Room and the use of the game offered by Quizz Room, the Participant declared the winner of the game benefits from an Order form and a Room reservation for two (2) games and for a number of players identical to that of the session that gave rise to the said Order Form, valid until the expiration of a period of three months from the first day of the month following the month in which the Room has been made available to the Buyer.
   
   16.71 Obtaining the Order form is obtained by the issuance, by Quizz Room, of an email specifically provided for this purpose or, failing that, by a request for obtaining an Order issued by any means by the Participant declared the winner, before the expiration of a period of seven (7) days from the effective availability of the Room.

SECTION 17. BELGIAN CUP QUIZ

SECTION 18. RESPONSIBILITIES

1. 18.76 Only facts that are directly attributable to Quizz Room may engage the responsibility of Quizz Room towards the Buyer or the Participants, subject to causing them direct harm.
   
   18.77 Quizz Room cannot be held liable in the event that the non-performance or poor performance of its obligations is attributable to:
   a. Misuse of the Room and its functionalities by the Buyer or by any Participant;
   b. a fault attributable to the Buyer or to any Participant;
   c. a case of force majeure, i.e. an unforeseeable and insurmountable fact by a third party and in particular: a general strike by public transport drivers followed by more than 50% by the professionals concerned, a technical failure of the game making it impossible for all Participants to use it, an administrative closure of the Quizz Room establishment;
   d. a technical failure in the game that does not make it impossible for all participants to use it;
   e. the disadvantages inherent in the use of the Internet network — such as an interruption or interruption of service, an external intrusion or the presence of computer viruses.
   
   18.78 In the event that the provision of a Room and the use of the game by all Participants prove impossible as a result of a case of force majeure, Quizz Room undertakes to postpone the execution of the Services ordered free of charge before the expiration of a period of three months from the date of initial availability; at the end of this period, in the event that the new execution dates proposed by Quizz Room are not appropriate not to the Buyer and subject to having received from the latter a request for a deferral relating to Minus ten new dates included in the three-month period mentioned above, Quizz Room will refund the amounts initially paid by the Buyer.
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   18.79 In the event that the Buyer has requested the Personalized Questions service:
   a. Only the Buyer can be held responsible for the content of the Questions submitted to Quizz Room;
   b. the Buyer and the Participants release Quizz Room from any liability in the event that these Questions cause harm of any kind to any Participant or to a third party;
   c. Quizz Room reserves the right not to broadcast Questions whose content is clearly illegal or would be harmful to morality and its decision cannot in any way justify a refund of the amounts paid by the Buyer in return for the Personalized Questions service.
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   18.80 The Buyer undertakes to identify and guarantee Quizz Room against all liability, recourse and all requests relating to the Services ordered by the Buyer and whose non-performance would be attributable to the latter.
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   18.81 The Buyer promotes the fair use of leisure equipment by all Participants and guarantees Quizz Room against any deterioration or damage of any kind to goods, equipment, materials and persons inflicted by any Participant during the performance of the Services; the Buyer cannot in any way oppose Quizz Room to the absence of a relationship of subordination or contractual relationship with a Participant to avoid the obligations imposed on him.
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   18.82 In the event of damage inflicted by one or more Participants linked to the Buyer's Order to the goods or equipment belonging to Quizz Room establishments, the repairs will be evaluated and notified to the Buyer within sixty (60) days; the Buyer will have a period of fifteen days from the notification issued by Quizz Room to pay the cost of the repairs, without delay in recourse to insurance.

SECTION 19. INTELLECTUAL PROPERTY

1. 19.83 The content of the Site as well as the products and representations appearing within the premises of Quizz Room establishments (technical documents, drawings, photographs, etc.) are protected by copyright, trademarks or patents.
2. 19.84 The Buyer and the Participants undertake not to make any non-personal use of this content without the prior agreement of Quizz Room.
   
   19.85 Any total or partial reproduction of this content, without the prior authorization of Quizz Room, is strictly prohibited and may constitute an offense of counterfeiting.
   
   19.86 The content of the Personalized Questions remains the property of the Buyer, who is deemed to be the author; Quizz Room undertakes to exercise only a one-time distribution right and strictly limited to the duration of the effective provision of the Room; within a reasonable period of time from the expiration of the duration of the provision of the Room, Quizz Room undertakes to delete the content of these Questions from its databases.
   

SECTION 20. PERSONAL DATA

1. 20.87 The personal data provided by the Buyer are necessary for the processing of his order and for the establishment of invoices.
2. 20.88 They are subject to computer processing.
3. 20.89 The buyer has a right of permanent access, modification, correction and opposition with respect to information concerning him.
   
   20.90 The Buyer is invited to consult the Charter relating to the protection of Personal Data on the Site to take note of all the information relating to this subject.
   

SECTION 21. MEDIATION